To help educate consumers of cleaning and restoration services, so they will not become victims of fraudulent practices within the cleaning industry, The IICRC and Service Master Wichita has released a series of guidelines that one should consider when selecting a carpet cleaner or cleaning or restoration contractor.
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- Price –Quite often many carpet cleaners advertise a very low price just to get their foot in the door. In all such cases, if an advertised price “sounds too good to be true” – it is “too good to be true”! A consumer must use common sense, a low price will generally equate to a much lower quality for any service or product. Every legitimate business operator has legitimate business expenses they must cover, including licensing, insurance, taxes, decent employee wages and benefits, and quality tools of their trade to perform their tasks. Every professional carpet cleaner must cover all of these business expenses and make then a profit to stay in the business, or they cannot afford to drive to your house for $9.95, much less clean an area of carpet while they are there.
- Quality – A consumer should never let the price of cleaning services be the sole criteria for selecting a professional carpet cleaner. A price that may sound high may not be a signal of a “rip-off”. In every profession, quality work deserves a quality price. Often our (ServiceMaster by Best in Wichita KS., prices are on the higher end, but it is also reflected in the time we are willing to put in to a job that you, our client, will be satisfied.
- Truth in Advertising – A consumer should read the fine print in all advertised specials to find out what services are included in the advertised price. It is a good idea to request a firm price in writing before any of the carpet cleaning work commences.
- Training – Most professional cleaning and restoration firms require management and employees to engage in a variety of formal training in a various cleaning disciplines, these educational efforts for our technicians is ongoing. Consumers should ask about the formal training background of technicians who will be cleaning their carpet.
- Certification – Professional firms require Certification of technicians, through such certification organizations as The Clean Trust or through comparable franchise or independent training and testing organizations as well.
- Experience – The years of experience a firm has developed, combined with various formal training programs, contribute significantly to the proficiency and experience of its employees.
- Knowledgeable – As a professional firm, we employ and train technicians. We train our technicians to have the ability to answer basic questions regarding carpet and its characteristics, performance and maintenance. We train them also to perform spotting and cleaning.
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